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BlueGum Information Technology P/L can provide a full range of
services for your business including:
Helpdesk Services
We have a range of flexible plans to suit your requirements
for telephone support. These plans range from casual usage
to 24x7x365. Our helpdesk services are backed by our Field
Tech support team. So, if your problem can't be fixed on the
phone or it is proving time consuming for your staff we can
send someone on-site to resolve the issue. We have
implemented an on-line support logging and tracking system
so that you can manage your issues on-line. We also have an
on-line Knowledge Base that is
growing with self help information. Click
here to go to our Helpdesk.
Desktop Support
Our on-site Desktop Support services include application
support, hardware and software upgrades, general break\fix,
Standard Operating Environment (SOE) rollouts and new system
deployments. If you need someone for 1 hour to on-going
fulltime we can help.
Network Support
We will keep your network up to speed through remote and/or
on-site administration services, server hardware and
operating system support and upgrades and the support of
routers, switches, hubs, firewalls and other network
elements.
Network Integration
We can carry out an audit of your current network and future
needs, then design or re-design a solution to suit. We
implement the design and handover the network or continue to
manage it on your behalf.
Voice and Data Integration
Some say that this is the way of the future, but in reality
this is a mature technology that is here and now. With Avaya
equipment we can partially or fully integrate your voice and
data networks. Anything from screen-popping Computer
Telephony Integration (CTI) applications to fully fledged
voice networking with IP hard and soft phones, internet call
centres etc. Take a look at Avaya under our Products page.
Voice Systems Support
We can provide a range of services on selected systems including
adds, moves and changes, maintenance and auditing, upgrades,
training and remote or on-site support.
Consultancy services
Our Consultancy services include the Project Management of office
moves, consolidations or any other infrastructure based requirement.
We can also assist with auditing, analysis and reporting on
infrastructure issues.
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