The Avaya IP Office family of products. Designed for small and midsize business needs, Avaya IP Office is an all-in-one packaged solution at a value price. It's a solution that provides overall capabilities, and specific flexibility, to meet and exceed the requirements of your company and your customers. Click here for a "Solution Overview" brochure. This document is in Adobe "pdf" format.

The Right Capabilities for Every Application

At some point, you don't need multiple networks to handle multiple communication needs.

Whether you want to begin with standard telephony and evolve into converged communications, jump right into converged voice and data, offer contact centre quality of service for your customers, or link a few locations on an IP network, Avaya IP Office provides the solution. Together, the IP platform and Avaya's leadership in IP telephony form a versatile, powerful backbone for your business communications.

Your Choice

The Range

IP401 Compact Office

The perfect solution for a small Site Office, Professional Home User or Teleworker. The IP401 Compact Office supports:

2 or 4 analogue telephone lines
2 or 4 Avaya 20 series digital handsets
4 or 8 10/100Mbps LAN ports
1 or 2 BRI interfaces
Optional WAN port
Internal Music on Hold
Optional Integral Voice Mail
Router/Internet Access/Firewall/DHCP server
3 party Conference Calls

For small offices with sophisticated communication needs. Supports up to eight digital handsets, two analogue telephones, and 30 digital trunks. With three expansion modules, the system can support up to 100 analogue and/or digital extensions. The IP403 can also support:

4 BRI or 1 PRI service/s
8 10/100Mbps LAN  ports
2Mbps WAN connection
3 Expansion modules
Internal or External Music on Hold
2 port Remote Access server
Integral Voice Mail
Conference Calls (63 party)

The IP406 base unit for growing small or midsize offices offers all the of the 403 features with twice the trunk and expansion module capacity but does not have the integral digital/analogue extension ports. With six expansion modules, total capacity equals 180 analogue and digital extensions and up to 60 digital trunks.

The IP412 base unit for midsize offices with advanced needs offers a more powerful call processor, and greater internal data transfer capabilities, than the IP403 or IP406 base units. Recommended for advanced applications, the IP412 allows businesses to expand to four trunk interfaces and twelve expansion modules - a total capacity of 180 combined analogue and digital extensions, and 120 digital trunks. 

IP Office Phone 8/16/30
Available in three models, supporting 8/16 or 30 analogue telephones.

IP Office Digital Terminal
Available in two models, supporting 16 or 30 Avaya 20-Series digital handsets.

IP Office Digital Station
Available in two models, supporting 16 or 30 Avaya 4400-Series or 6400-Series digital telephones.

IP Office WAN 3
Provides support of 3 additional X.21/V.35 leased lines.

IP Office So 8
Provides 8 ISDN extension ports for video conferencing or ISDN handsets.

The IP Office supports a range of analogue, digital and IP handsets. These include:

Analogue phones with or without CLI display.

20 Series Terminals
Display terminals featuring a large Liquid Crystal Display (LCD) divided into two sections. The top section provides two windows for calling and called information, the lower section displays 2x16 character display lines of text. There are menu driven displays, on-hook dialling, handsfree operation, DSS/BLF keys and access to visual voicemail.

6400-Series Digital Stations
These are Definity handsets. There is a wide variety of handsets models, with and without LCD display. If you have Definity PBX deployed throughout your company there is no need to have different handsets at different locations. You can standardise on handsets even at your smallest offices and ensure your staff are productive from day one.

4600-Series IP Hardphones
Avaya's standards based 4600 series IP telephones combine the quality and comprehensive features and functions you expect in high-level business phones with extras - including infrared connections, integrated PC ports and easy software updates.

IP Softphones
The IP Office has a number of software based telephony products available as options. The Phone Manager Pro IP Softphone is a fully functional IP Softphone. eConsole is a PC based operator console and eBLF is a PC application providing a real-time view of other users on the system.

The IP Office DECT is a scalable solution for mobility and is available in two versions, Compact (with up to 8 handsets and 7 base stations) or Control Unit (with up to 128 handsets and 32 base stations). The Integrated functionality to IP Office includes, CLI, Personal Directory, System Directory, Call Waiting, Voicemail Message Waiting Indication, Easy access to Voicemail and Parallel ringing with a fixed terminal. The DECT system provides exceptional coverage, up to 600m (typically 300m) and the base stations are radio repeaters, so there is no need for cabling.

The Applications

Avaya IP Office provides big business benefits and enhanced productivity for small and mid-size businesses with a full complement of sophisticated applications including:

Voicemail
Auto Attendant
Integrated Messaging
PC-based Attendant Console
Phone Manager
Open CTI Interfaces
Compact Business Centre
Compact Contact Centre
Queue Manager/Campaign Manager

 The Award

Avaya’s IP Office was branded product of the year for 2002 by Communications Convergence.  Reviewed amongst hundreds of new or significantly improved products and services entering the market, IP Office was voted product of the year in its field by a panel of editors from Communications Convergence.

Based in USA, Communications Convergence is a publication that takes on a broad view of emerging communications product and service categories—focusing on the crucial interfaces: voice and data, IP and PSTN, platform and application, service provider and premise, wired and wireless, contact centre and organization, where technologies fuse and leverage one another to offer revolutionary business benefits.

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