Avaya has a heritage of almost 130 years in telecommunications, from the Bell Telephone Company to AT&T, then to Lucent Technologies and now Avaya Communication. Avaya Communication was formed in August 2000 from the spin-off of the Enterprise Networks division of Lucent Technologies. It is a company with $US8B in revenues, 34,000 staff worldwide and over 1 million customers including 75% of Fortune 500.

Avaya's Mission

"to provide the world's best communication solutions that enable businesses to excel"

Avaya is No. 1

- in the United States in voice communications systems (No. 3 worldwide).
- worldwide in messaging solutions with 100 million voice mailboxes in use.
- worldwide in Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) systems for customer call centres.
- worldwide in predictive dialers for customer call centres.
- worldwide in structured connectivity solutions for enterprise networks.

Avaya's Products

Avaya has a huge range of products. Here is a snap shot of the products that suit small and medium sized enterprises.

Network Alchemy 

Alchemy products provide a:

• Fully Integrated Internet Data Router, with Network Address Translation and Firewall

• A fully featured Voice PBX which works "out-of-the-box"

• Intelligent features on standard, low-cost analogue telephones

• A LAN connectivity system for your PC network

• A suite of Computer Telephony software included with every installation

• Industry standard interfaces to other Computer Telephony enabled software

All these are available at the price you would normally expect to pay for a standard telephone or key system.

Find out how you can save money and improve the communications capability of your organisation with one installation!

Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing the home office, small office and medium enterprise with two to 180 extensions Built on Avaya's latest advancements in converged voice and data technology, you can benefit from many of the advantages sophisticated communications deliver to your business.

With Avaya IP Office, you can choose the solution that is right for your business. Use it as a voice solution, employing either IP technology, more traditional telephony or a combination of both, and you can benefit from a comprehensive set of telephony features. Use it as a data solution to deliver both local area and wide area networking capability. And because it's an all in one solution you can use it as a converged solution delivering both your voice and data requirements. IP Office also provides networking capability so you can deploy the solution that's right for your business across a number of locations with one central management point.

Avaya IP Office is also an applications platform delivering the tools that could help you improve customer service and satisfaction, increase productivity, and boost your bottom line. Powerful business tools such as Customer Relationship Management are supported through a range of applications from basic call handling to full call center functionality including real time and historic reporting.

See our IP Office page for more details (click here).

The Avaya™ INDeX (Integrated Network Digital eXchange) is a powerful eBusiness digital communications platform that enables your business communications infrastructure to transition smoothly and efficiently into the new customer economy.

INDeX Solution and Platforms

INDeX is more than a conventional telephone system—it's an open architecture platform, capable of handling a wide range of voice, data and video conferencing requirements. Whether you are supporting call centres, video conferencing, voice and data networking, intranet access, computer telephony integration (CTI), voice over IP (IP Telephony), or other communications requirements, INDeX offers a truly converged solution to improve your business processes and enhance your customer service.

Avaya’s award winning Cajun™ network switch product family has received rave industry reviews for being easy to manage - and delivering cost-effective, high-performance networks that support converged voice and data applications. The Avaya Cajun product family offers a comprehensive network infrastructure - from desktop, to wiring closet, to the backbone, to the WAN.

P130 Workgroup Switch

The Avaya P130 adds to the Avaya Cajun Switch Portfolio a line of cost effective Workgroup Ethernet switches, which provide all the features needed at the network edge to implement emerging applications, yet they are simple to install, operate and manage.

P330 Stackable Switching System

The Avaya P330 Switching System provides modular functionality and port density, carrier-level reliability and building-block simplicity at a stackable switch price. The modularity and power give you the basis for building a network from the closet to the backbone.

P580 MultiService Switch

The new 7-slot Avaya Cajun P580 routing switch complements the larger 17-slot Avaya Cajun P882 Multiservice backbone routing switch. Based on the same P882 architecture, and supporting the same media modules options, the P580 high performance routing switches provide ideal scalable backbone solutions for small and large Ethernet networks. Exceptional port density and a wide variety of options allow flexible configurations suitable for wiring closets or up to the largest data Centre.

Avaya's family of wireless business systems offers mobility solutions that help your employees stay connected and remain productive from wherever their work takes them—whether they are in the office, moving around campus or around the country.

Wireless AP-3 Access Point

The Avaya Wireless AP-3 access point extends the range of your wired Ethernet network and provides a cost effective migration path to 5 GHz technologies. Our dual slot architecture allows you to provide both 11 Mbps and /or 54 Mbps connectivity for your wireless users, making this an ideal solution for Enterprise customers. Just change the cards and upgrade the software and you have the level of performance you need. With this flexibility, you can protect your investment by using high-performance, 2.4 Ghz radio cards now, and plan for even better performance when you're ready to upgrade with 5 Ghz radio technology.

VPN Service Units (VSUs) enable organizations of all sizes to securely connect remote users, branch offices, business partners, and customers to take full advantage of the cost savings and productivity enhancing benefits of virtual private networks.

VSUs are dedicated, hardware-based VPN gateways that provide overlay remote access and site-to-site VPN and firewall services on existing enterprise networks. The VSU series of VPN gateways consists of six models: the VSU-5 for small and home offices, VSU-100 for small and medium businesses, VSU-2000 for branch offices, and the VSU-5000, VSU-7500 and VSU-10000 for large enterprises and managed data service providers. The VSU gateways are centrally administered and configured using the VPNmanager® policy-based management application, and support remote access services with the VPNremote® desktop VPN client software.

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